Enterprise process discipline, brought to the practices that need it most.
First City FlowMation was founded on a simple observation: the large organizations spending millions on process automation and the small practice down the street have the exact same underlying problems — just at a different scale.
Jon Brodin
Based in St. Augustine, FL, working with healthcare practices across the region.
- Background Data Engineering
- Focus Process Optimization
- Methodology Lean Six Sigma
- Systems ServiceNow · SharePoint
- Automation Power Automate
Why healthcare practices
Small and mid-sized practices — dental offices, specialist clinics, and similar operations — carry real administrative weight: patient intake, scheduling, billing data entry, and the constant, non-negotiable pressure of HIPAA compliance. Unlike a large hospital system, most practices don't have an internal IT or operations team to fix it. That gap is exactly where First City FlowMation works.
Where the approach comes from
Before founding First City FlowMation, our work centered on identifying and solving operational inefficiencies inside large, complex organizations — replacing manual, error-prone workflows with data-driven, technology-backed systems. That meant process improvement grounded in Lean Six Sigma, workflow automation built on Power Automate, and systems management across platforms like ServiceNow and SharePoint. The common thread was always the same: map the process honestly first, then build the system that actually fits it.
How that translates for your practice
A healthcare practice is a complex system too — patients, referrals, scheduling, billing, compliance — just running at a scale where a $500,000 enterprise platform doesn't make sense. First City FlowMation exists to bring that same rigor down to a size and price point that fits a private practice: a real assessment of what's actually broken, a system built around the tools you already use, and a guarantee attached to the outcome, not just the hours billed.
A few principles that shape every engagement.
Map before you automate
We don't bolt automation onto a broken process. We understand how work actually happens first, then design around it.
Fit your tools, don't replace them
Systems are built around the practice management, EHR, and scheduling tools you already use — no forced migrations.
Guarantees, not just hours
Every engagement is tied to a measurable outcome. If we don't hit it, we keep working until we do, or you get your fee back.